Customer Service expert Andrew McMillan and Chief Executive of Haskins Garden Centres Julian Winfield join the line-up of the HTA Garden Futures Conference which takes place on 15 October 2014 in London.
Andrew McMillan, an advisor to private and public sectors, spent over 20 years with the John Lewis Partnership, the last eight of which he was responsible for leading customer service across the department store division. In his keynote closing session titled ‘Bigger, Better, Stronger’ Andrew will share his experience of more difficult times and how he learned from and used this to drive the business forward. This resulted in enhanced sales, improved efficiencies and increased resilience to market conditions.
In order to attract year round sales many garden centres have diversified their offering.
In his session titled ‘Maintaining your identity and a profitable product mix’, Julian Winfield, Chief Executive of Haskins Garden Centres who operate four garden centres in southern England, will discuss the pros and cons of the modern garden centre and share his opinion on where things are going.
Garden Futures 2014, sponsored by Hozelock, Scotts Miracle-Gro and William Sinclair is being held at the Royal Institute of British Architects (RIBA) in London. The HTA Garden Futures dinner takes place the preceding evening on 14 October at the same venue with gardener and broadcaster James Alexander Sinclair providing the after dinner entertainment. James will share his thoughts on the importance of gardening, the role of architecture in gardens, what makes a great garden and how we can all help get gardening in front of the public. The HTA Pearson Medal will also be presented at the dinner.
Look out for further details of speakers over the coming weeks or search #gardenfutures on Twitter.
For more information and to download your booking form visit www.gardenfutures.org.uk.